Privacy Policy

1. Who we are

This website is operated by Jacqueline Berkelaar under the name IN YOU Coaching (KVK number 99830140). This policy explains how personal data is handled when you visit this website, contact IN YOU Coaching, or schedule an intake.

Questions about privacy can be sent to info@in-youcoaching.com or discussed by phone at +31 6 16 25 04 92.

2. What data we process

The website itself does not provide user accounts, online payments, or a contact form. Personal data may be processed when you contact IN YOU Coaching by email or phone, or when you use the external booking page. This can include:

• your name and contact details;
• appointment information and messages you choose to share;
• correspondence about an intake or coaching services;
• basic technical information, such as an IP address or request log, processed for hosting and security.

Please do not send sensitive medical information through ordinary email or the booking page unless it is necessary and has been agreed in advance.

3. Why we use your data

Personal data is used to respond to enquiries, arrange and manage appointments, provide requested coaching services, maintain necessary administration, comply with legal obligations, and keep the website and communication channels secure.

Depending on the situation, processing is based on your request before entering into an agreement, performance of an agreement, a legal obligation, your consent, or the legitimate interest in running, protecting, and improving the practice and website, including through privacy-friendly analytics.

4. Cookies and analytics

This website uses self-hosted Umami for privacy-friendly website analytics. Umami does not use cookies, does not track visitors across websites, and collects only anonymised usage data, such as pages visited, browser type, device type, referrer, and general location. This information is used to understand how the website is used and to improve its content and performance.

This website does not use advertising cookies or cookies for analytics. The external Microsoft booking service may use its own necessary cookies and technologies. Its own privacy and cookie information applies when you leave this website and use that service.

5. Service providers

Limited personal data may be processed by trusted service providers where necessary:

• Microsoft Azure Static Web Apps, for website hosting and security;
• self-hosted Umami, for privacy-friendly website analytics as described above;
• Microsoft Bookings and Outlook, for scheduling and appointment communication;
• email and telecommunications providers used to communicate with you.

Personal data is not sold. Providers may only process data for their services and under their own applicable privacy terms and safeguards.

6. International transfers

Some technology providers may process data outside the European Economic Area. Where this happens, the provider must use a legally recognised transfer mechanism or other appropriate safeguards.

7. Retention

Personal data is kept only for as long as needed for the purpose for which it was collected, to provide the requested services, resolve questions, and meet legal or accounting obligations. Technical logs and analytics data are kept only as long as necessary to operate, secure, and improve the website. Data that is no longer needed is deleted or anonymised.

8. Your rights

Under the General Data Protection Regulation (GDPR), you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to request data portability or withdraw consent where applicable.

To exercise a right, contact info@in-youcoaching.com. You may also submit a complaint to the Dutch Data Protection Authority.

9. Changes to this policy

This policy may be updated when the website, services, or legal requirements change. The current version and update date will always be published on this page.